Contact Us

It’s great that you are interested in Leap into Hope. If you have a query about anything related to us and what we do, we are happy to help. You may want to try our frequently asked questions first.

FREQUENTLY ASKED QUESTIONS

How do I make a change to my regular donation?

If you would like to make a change to your regular gift, please telephone our Team on 07392 695000. If you would like to change the amount of your gift, for example, we will need to know the new amount you would like to give and the month you would like us to start collecting your donation with the new amount. If you give by Standing Order please contact your bank directly.

How do I change my address and bank details?

Please let us know as soon as you move, or if your bank details change for any reason. When doing this, we advise you to call our Team on 07392 695000, our team are always very happy to do this for you. Alternatively send an email to admin@leapintohope.org. If you’ve moved house please include your full name and your old address as well as your new address. If you’ve changed your name just let us know your address, your old name and your new name.

Where can I send a donation by cheque?

You can send in your cheque, made payable to Leap into Hope, 28 Rothbrook Drive Kennington Ashford TN24 9PR. Please include a covering letter with your name and address details.

Want to change the ways we get in touch?

If you want to stop or start receiving emails, mail, phone calls or text messages from us please give our team a call on. Alternatively, you can send an email to admin@leapintohope.org

How do I donate via bank transfer?

If you would like to donate to Leap into Hope via bank transfer, please use the account details below. Your bank will provide you with a receipt as proof of payment.

Leap into Hope,
28 Rothbrook Drive, Kennington, Ashford, TN24 9PR.
Barclays Bank: Account Number: 53143287 Sort Code: 205425
Please send us an email to donations@leapintohope.org stating the date that you transferred your donation. This will help us to keep track of your transfer and we can then let you know and thank you once we have received it.

We're always very happy to receive donations by post; You just need to print and complete one of these forms:
Single donation
Monthly donation

Got a question? Call us on 07392 695000 or email admin@leapintohope.org and we'd be happy to help

Donate now

Your query not answered?

Here are a number of ways you can get in touch with us. You’ll find relevant phone numbers and email addresses further down the page. You can call us on 07392 695000, or you can leave a message or a query in the form below and we will get back to you.

    What is the nature of your query? (required)

    Our supporters are very important to us. We value you as partners. We’d love to contact you to share updates of how people around the world are overcoming poverty and keep you posted about our news, activities and appeals. You can change how we communicate with you at any time by emailing admin@leapintohope.org or calling 07392 695000. If you are already receiving updates from us then we will continue to communicate with you in the ways we usually do.

    Please tell us if you would be happy to hear from us:

    By EmailBy PostBy Text

    We do not pass your details on to another organisation for marketing purposes. We will store your personal data securely and use this information to deliver what you have asked us to and communicate with you in the ways you have chosen.

    We respect your preferences and you can change the way you hear from us at any time, or opt-out from all communications by contacting us. You can call 07392 695000 or email admin@leapintohope.org. We will always manage your data in line with current Data Protection laws and commit to storing your personal information securely and will never sell or share your information with others.

    We always keep our supports at the heart of what we do at Leap into Hope. In the event that something did not meet your expectations we would like to know so we can look into and resolve any issues. Your feedback will help us do our best for our supporters and for all we help around the world. We will acknowledge the mistakes that we would have made, apologise for them and do all we can to prevent them happening again.

    We will always do our best to resolve any issue as quickly as possible and to your satisfaction. In the event that we cannot resolve a complaint immediately, please allow us three working days to investigate and gather relevant information. Complex matters will require up to 10 working days, following our initial contact. We will agree on the best way to get back in contact with you.

    We take complaints very seriously and we treat them as an opportunity to develop.

    To tell us your thoughts:

    You can call us on 07392 695000 or email us on admin@leapintohope.org and we will be ready and willing to help. You can also leave us a message and a contact number and someone will return your call the next working day.

    You can write to us at:

    Leap into Hope,
    28 Rothbrook Drive, Kennington, Ashford, TN24 9PR.
    It is important that you leave us your name, address and contact telephone number in your email or letter so that we can get back in touch with you easily.

    Who else can help?

    If you do not feel completely satisfied by our response then you can contact The Charity Commission at the address below.

    The Charity Commission,
    PO Box 1227, Liverpool, L69 3UG
    0845 3000 218
    www.charity-commission.gov.uk.
    It is important that you leave us your name, address and contact telephone number in your email or letter so that we can get back in touch with you easily.