Privacy Policy

Leap into Hope is a charity registered in England and Wales, registered charity number: 1179813. Registered address: 28 Rothbrook Drive, Kennington, Ashford, Kent, TN24 9PR This privacy policy covers various contact types associated with Leap into Hope including supporters, volunteers, staff and beneficiaries. The policy explains what to expect when Leap into Hope collects and uses your personal information. Please read this carefully and for further information please contact Leap into Hope on admin@leapintohope.org. Leap into Hope respects your privacy and is committed to protecting your personal data.

Processing information

Information is processed about you in accordance with our privacy and cookie use policy. By using the website, you consent to such processing and you warrant that all data provided by you is accurate. Leap into Hope accepts no responsibility for any loss or damage that may result from your use of any third party websites. If you use third party websites it will be at your own risk and subject to their respective terms and conditions and privacy policies.

When do we collect information about you?

Where we collect the data from individuals it is in order to deliver our charitable services. We may collect information about you directly whenever you interact with us for example when you:
  • contact us regarding our activities
  • sign up to join and become a volunteer
  • contact us with an enquiry
  • make a donation
  • register as a supporter or sponsor
  • send or receive information
  • engage with our social media
  • register for an account
  • visit our website. Please see our Cookies use policy for more information
  • visit our Leap into Hope projects overseas
  • complete a survey
  • register to host a Leap into Hope event
  • apply for a job
  • event sign up
When you interact with third parties with whom we work we may receive information about you. For example, donations through a third-party website e.g. Just Giving and you give them permission to share your information with us. When you visit our website or interact with our content aggregated or anonymous information can be gathered. We may collect information about the services you use and how you use them, like when you watch a video on YouTube, visit our website or view and interact with our ads and content. Please also read our Cookie Use Policy.

Personal information we may collect from you:

  • financial information such as your bank details
  • taxpayer status for claiming Gift Aid
  • information about your contact with us, this includes our contacts with you through email, SMS, post, on the phone or in person
  • may also collect and record any other relevant information you share with us about yourself, including your interests or your affiliations with other charities
  • if you are a minor, we may collect the name and contact details of a parent or guardian and, where appropriate, the name and location of school
  • date of birth or age to confirm you are over 18
  • contact preferences
  • employer details for processing a payroll gift
  • gender, where appropriate (e.g. where registering for an event)
  • the event location where you registered to sponsor a child if you are a sponsor
  • letters you write to your sponsored child
  • volunteering preferences
  • information about you in the capacity of being a volunteer or staff member as a contractual requirement
You need to ensure that you provide accurate and up to date information. Any information on provided on behalf of another person, you have responsibility to tell them how to find this privacy statement and make sure they agree to us using their information for the purposes set out in it.

Special categories data

Under data protection law, some personal information is recognised as ‘special categories data’. This includes, but is not limited to, information which reveals your religious beliefs, health issues, race or ethnic origin. This is collected only if there is a clear purpose like when we need to ensure that we provide appropriate facilities or support you in participating in an event. Leap into Hope will always treat any special categories data with greater care and process the information in accordance with all applicable data protection laws.

Different ways your information will be used?

  • Processing of donations and sponsorship
  • For administrative purposes and where we are required by law to disclose or otherwise use your information
  • Where applicable, to reclaim tax on Gift Aid donations
  • We may gather information about which website pages you visit to help us improve and provide you with the best service
  • To confirm that you are over 18 and if not, obtain permission from your parent/guardian to process your information or accept any regular donations
  • To invite you to participate in voluntary surveys or research
  • Where you have been identified as the contact person for an organisation like a hospital
  • For website improvements relating to the content and operation of our website
  • For improving internal business processes
  • Processing of feedback or complaints
  • To enable us to contact you with relevant and the most appropriate information
  • To manage our volunteers
  • Complying with employment law and other statutory requirements
  • For provision you with information, products or services that you have requested from us or that we feel may be of interest to you
  • To tailor advertising that is presented to you on the internet according to your interests, preferences and other characteristics
  • We will only share personal information which is either consented to, necessary to fulfil the purpose
  • To determine and improve the effectiveness of our website and for marketing purposes by email or text message if you have agreed to be contacted in this manner
  • To keep you informed about our work or our activities. Please see more details in the Marketing Permissions
  • To invite you to participate in interactive features on our website
  • For fundraising purposes
Unless you have told us that you would prefer not to hear from us in this way, we may send you information about our work or other communications of the kinds described above by direct mail or contact you by telephone. You can change your marketing preferences see below.

How do we protect your personal information?

Any card payment details (such as credit or debit cards) received on our website are passed securely to our payment processing provider according to the Payment Card Industry Security Standards. We only keep your information as long as is reasonable and necessary and take appropriate measures to make sure ensure that we keep your information secure, accurate and up to date. Please note that though we use appropriate security measures once we have received your personal information, internet transmission of information is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk.

How long do we keep your personal information?

We will keep your personal information no longer than reasonably necessary for the purposes for which we hold it, in accordance with relevant legal and regulatory retention requirements e.g. to administer Gift Aid declarations we keep a record of your name, house name or number, post code, donations history and Gift Aid declaration for seven years. In addition, personal data may be securely archived with restricted access (and other appropriate safeguards) where there is a need to continue to retain it. Financial records, will be retained for a minimum period of six years from the end of the financial year in which the booking was made in order to comply with statutory obligations.

Your rights in relation to our processing of your personal information, include:

  • Right to object to the processing of your data – you have the right to object to our processing of your personal data in certain circumstances. If you are objecting to the processing of your data for direct marketing purposes, you can tell us in any of the ways described in the section ‘How can you change your marketing preferences or update the information we hold about you?’
  • Right to have inaccurate or incomplete personal information corrected or completed -To correct or update your personal information processed by Leap into Hope which you think is inaccurate or incomplete, you have the right to ask us to correct or complete those records. If you wish to access or rectify personal data that has been collected please contact admin@leapintohope.org and we will respond to your request within one calendar month.
  • Right to restrict processing – in certain circumstances, you have the right to ask us to stop making active use of the personal information that we retain in our records about you, if there is disagreement about its accuracy or legitimate usage.
  • Right of erasure – in certain circumstances, you have the right to request that we delete your personal information from our records. If you wish to have your data removed entirely from our records, please contact admin@leapintohope.org and we will respond to your request within one calendar month.
Please note that for legal reasons we are required to keep financial/transactional records for a minimum period of six years from the end of the financial year in which the transaction was made.
  • If you wish to have your data transferred from the Leap into Hope to another organisation, please contact admin@leapintohope.org and we will respond to your request within one calendar month.
  • Right of access – you can write to us to ask for confirmation of what information we hold relating to you and to request a copy of that information. Once we have confirmed your identity, we will provide you with your personal information subject to any exceptions that apply. You can make a request verbally or in writing. If you make you request verbally, we will ask that you also follow up in writing so that we can have a record of your request.
  • Right to receive your personal information in a portable format – in limited circumstances, where we are processing information you provided to us because you gave us your consent or because it is necessary for the performance of a contract and the processing is carried out by automated means, you may ask us to provide it to you in a portable format.
  • To object to the use of your personal information for marketing purposes.
  • The Privacy and Electronic Communications Regulations (PECR) gives you the right to choose whether or not to receive marketing communication from us by email, text or telephone. Please see the Marketing Permissions section for more information about how to change or update your contact permissions and preferences.
  • To know about the cookies Leap into Hope uses please see the cookies use policy.
  • For more information about your information rights visit ico.org.uk
If you object to the processing of your personal data, or wish to restrict the way in which it is processed by us, please contact admin@leapintohope.org Please note that this may affect our ability to deliver our services to you.

Marketing permissions

  • We love sharing stories about our work, appeals, campaigns, events and information on volunteering.
Email and text marketing: We will ask for your permission to contact you by email or text for marketing purposes. Postal marketing: From time to time we may send you information about our work unless you have told us you would prefer not to receive this information by post. Telephone marketing:
  • We may call to update you on the vital work we are doing.
  • Leap into Hope is committed to respecting your choice to receive marketing information. You can update your permission and contact preferences at any time by: calling on 07392 695000, by emailing admin@leapintohope.org or by clicking the ‘unsubscribe’ link included in each email communication we send
  • You have the right to withdraw your consent from receiving our communications at any time.

How can you change your marketing preferences or update the information we hold about you?

You can change any of your marketing preferences at any time by:
  • Indicating that you do not wish to receive our marketing emails by clicking the ‘unsubscribe’ link in at the end of our marketing emails
  • Asking us to stop sending you marketing texts by sending us an “opt-out” text message, following the instructions we provide you in the marketing texts you receive from us
  • Contacting us through by email admin@leapintohope@org

Why are we allowed to process your personal information?

There are several laws, including:
  • Data Protection Act 2018
  • the Privacy and Electronic Communications (EC Directive) Regulations 2003
  • General Data Protection Regulation 2018
Generally, our processing of your personal information as described in this policy is allowed by these laws based on one or more lawful grounds, including:
  • Where the processing is reasonably necessary to comply with a legal requirement to which we are subject. For example, we process your name, house name or number, post code and donation history for Gift Aid purposes as required by HMRC.
  • You may have provided your consent to us using your personal information in a certain way. We also may ask for your explicit consent if you share sensitive personal information with us. We give you the choice and control over our processing activities if appropriate.
  • If you have a contract with Leap into Hope for example as an employee, we rely on the legal basis that the processing is necessary for the performance of a contract. This includes job and volunteer applicants and current and former employees
  • Where the processing is reasonably necessary for the purpose of a legitimate interest pursued by us or a third party and your privacy rights do not override the legitimate interest. We will process your information for a purpose you would reasonably expect. We will have pre-determined that it is necessary to process your information for this purpose and balanced this with your rights and interests. For example, when you become a sponsor, we use your name and contact details to administrate the sponsorship experience.
  • In any event, where we are relying on legitimate interests to process your personal information, we will consider any potential impact on you (positive or negative), your rights under data protection laws, and will not use your personal information for activities where the impact on you overrides the legitimate interests in the processing. Where we process sensitive personal data, we will make sure that we only do so in accordance with one of the additional lawful grounds for processing that type of data, such as where we have your explicit consent or you have made that information manifestly public.

Other websites and emails

We cannot be held responsible for the privacy of data collected by websites not owned or managed by Leap into Hope, including those linked through our website. Emails are not always secure and they may be intercepted or changed after they have been sent. If this happens Leap into Hope does not accept liability. The contents of emails reflect their author’s views and not necessarily those of Leap into Hope. Please do not send Leap into Hope any financial data through email including credit or debit card details.

Fundraising

Leap into Hope supports communities in various ways including child sponsorship, providing school meals, providing aid, income generation, training among other activities. To fundraise more efficiently we conduct research to gain a better understanding of our supporters. The research involves compiling information provided to us by you with general information from publicly available sources. Information could be from social media if you have given permission for your information to be viewed publicly. We may utilise third party organisations to research and provide us with general publicly available information about you. You can contact us at any time to opt-out of your personal information being processed in this way by emailing admin@leapintohope.org or calling us on 07392 695000.

Sponsorship programme

In the event that costs change towards paying school fees, uniforms or stationery Leap into Hope may increase the child sponsorship rate to ensure that we are making a difference in the lives of the children we serve. We will notify you of any changes to the sponsorship rate before processing.

Reporting concerns or compliments

Please contact our Data Protection Officer if you wish to raise a concern about Leap into Hope’s handling of your personal information, or compliment what you think we have done well by email to admin@leapintohope.org and we will look in to this for you as a matter of priority. You also have the right to raise your complaint with the Information Commissioner’s Office about how we manage your data, for more information, visit their website or call their helpline on 0303 123 1113.

Changes to this privacy notice

Please read this policy carefully to understand how we collect, use and store your personal data. This Privacy policy may change from time to time. Please visit this website section periodically in order to keep up to date with the changes in our Privacy Policy. Leap into Hope will review our privacy notice regularly. The terms of this notice may be updated at any time for example, in the event of changes in law and how we operate. Please do check our website from time to time. If there are any significant changes in the way we process your personal information, we will provide a prominent notice on our website or send a notification. Updates to this privacy statement will appear on this website. This privacy statement was last updated on 19/10/2019. Please also read the website Terms and Conditions as well as our cookie policy Leap into Hope will review our privacy notice regularly. The terms of this notice may be updated at any time for example, in the event of changes in law and how we operate. Please do check our website from time to time. If there are any significant changes in the way we process your personal information, we will provide a prominent notice on our website or send a notification.

Updates to this privacy statement will appear on this website.

This privacy statement was last updated on 02/01/2023.

Please also read the website Terms and Conditions as well as our cookie policy.